Friend,
CIOs love metrics. There is nothing like a set of numbers to add definition and weight to a discipline that is in a constant state of change. Metrics allow you to assess performance, issue rewards and recognition, and instill accountability.
Metrics are a tried and true vehicle for communication. But when you have too many metrics – or when they have no meaning – you wind up with confusion, frustration, and under-performance.
While doing away with all IT metrics might be a bit extreme, Mark Settle, who served as the CIO at IHS, BMC Software and Arrow Electronics, suggests four traditional metrics you would be better off without.
Martha